THE LAST DAY FOR PREPAY IS THE DAY OF YOUR PHOTOSHOOT.

PARENTS WITH MULTIPLE STUDENTS:

1. We encourage ordering one student picture packet at a time. Ordering multiple students at once may hold up production if your students are in separate buildings. All photos will be populated and processed once the last student's picture day has completed.

2. If you choose to order multiple students in one transaction, your pictures will arrive in one packet and go to one student only. Ordering separately ensures each student will receive his or her own packet at their school.

RETAKES (SCHOOL ONLY):

1. If you are unhappy with your student's pictures, we encourage you to send them back on retake day. Notate on the picture packet what you did not like so that the photographer is aware. We will replace your original picture packet at no additional cost. 

REFUNDS

1. Refunds are only available for prepaid orders of students who were not photographed due to absence on Fall, Spring, or Retake Picture Days.

2. Digital files are not eligible for a refund.

QUESTIONS?

As always, feel free to reach out to us via email (studio@solidrockphotos.com) or phone (330-795-0334).